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Tech Document Sep 25, 2018

How to Install Certificates on Adobe Connect

This article will go into detail on how to install certificates on Adobe Connect

You will be able to continue with your certificate installation once your order has been validated and you have received your signed cert files. These will be sent to you in an email, or can be downloaded inside your account by clicking on the order number once the certificates have been issued.

  • Open your .pem keys seperately like you would open any text file (you should see an encrypted text string starting with BEGIN and END tags.
  • Open the connect_yourdomain_com.crt and connectdomain_yourdomain_com.crt files that you received back, also as text files.
  • Copy and paste the entire text (including begin and end tags) of each certificate file into the respective .key.pem files immediately after (on the next line of text) the END tag of the keys.
  • Next open your XYZ.crt file (this will be the same for both certificates) and paste the body of this file at the very bottom of both text files, after the end tags for the server certificates.
  • DNS entries for and should be set up already, make sure you do not have any host entries on the server for testing purposes for these two entries before completing your SSL installation.
  • Open and backup [path_to\comserv\win32\conf_defaultRoot\Adaptor.xml]. Replace the SSL block (a little more than halfway down) with the following block of text, replacing text in brackets with the information applicable to your configuration:<SSL>
    <Edge name="applicationserver">
    <SSLCertificateFile>[<connect install path>\\]</SSLCertificateFile>
    <SSLCertificateKeyFile type="PEM">[<connect install path>\\]</SSLCertificateKeyFile>
    <Edge name="meetingserver">
    <SSLCertificateKeyFile type="PEM">[\\]</SSLCertificateKeyFile>
  • Find the <HostPortList> node in the same adaptor.xml file. There will probably be a line of uncommented text similar to the following:<HostPort name="edge1">$Unknown macro: {DEFAULT_FCS_HOSTPORT}</HostPort>
  • Replace that entire block of text with the following text:<HostPort name="applicationserver"ctl_channel=":19351">your application server ip:-443</HostPort>
    <HostPort name="meetingserver"ctl_channel=":19350">your meeting server ip:-443</HostPort>
  • Next, open [<connect install path>\\custom.ini] and add the following code to the very end of that file:ADMIN_PROTOCOL= https://\\\\

    Save and close your customer.ini file.

  • Now open and backup your VHost.xml file at [<connect install path>\\comserv\\win32\\conf_defaultRoot_defaultVHost_\\VHost.xml]
  • Your RouteEntry node should be empty. Find that section and replace it with:<RouteEntry protocol="rtmp">:;*:$
    Unknown macro: {ORIGIN_PORT}

    Once you have replaced this section, save and close the VHost.xml file.

  • Restart the Adobe Connect Enterprise Server & Adobe Connect Meeting Server services.
  • Open the Application Management Console by going to http://localhost:8510/console, and under Server Settings, change the Connect Pro Host to your domain, and the Host Mappings External Name to
  • Once again, go ahead and restart the Adobe Connect Enterprise Server & Adobe Connect Meeting Server services.

Your Adobe Connect server should now work properly, and force all non-secure traffic over to SSL.