Technical & Validation Support
Here to provide you with the best support experience possible
How can we help?
Many support questions can be resolved by browsing the knowledgebase, and if needed, we have chat and ticketing systems available. We strive to respond to standard support tickets within the same business day. If you are a current customer, please have your order number or common name ready.
Order status checker
Use this tool to check the status of your certificate order placed through us or a Sectigo partner.
Support ticketing system
If you haven't found what you're looking for in our knowledgebase, open a ticket with our support team.
Knowledgebase
Browse invaluable support resources, FAQs and more in the Sectigo Knowledgebase.
FAQs
Find answers to frequently asked questions, and browse common topics in our knowledgebase.
Certificate search
Search our complete certificate database to find information about SSL certificates.
Resource library
Find helpful news, technical documents, case studies, and more in the Sectigo resource library.
CSR decoder
Decode your Certificate Signing Request (CSR) and and verify that it contains the correct information.
Sectigo root advisory
Learn about upcoming AddTrust root expirations. Read more for a full explanation.
Self-help videos
View our self-help video series and learn quick fixes to many common challenges.
Self-help videos for resellers
A series of self-help videos designed for our web host partners on how to use the reseller management platform.
Enterprise support & validation service
Enterprise support program designed to allow customers to tailor their service agreement to meet their needs.
Report abuse
Report abuse, including fraudulent or malicious use of certificates issued by Sectigo.
Return or exchanges
You can request an exchange or refund for Sectigo purchases through our customer chat team within 30 days of a recent purchase.
Revoke a certificate
If you have a need to revoke a certificate issued by Sectigo you can find the instructions and tools to do so here.
Contact customer support
Can't find what you're looking for? Give us a call. Our 24/7 support team is here to help answer the toughest questions, assist with certificate purchases and more.
If you are a current customer, please have your order number or common name ready.