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Technical & Validation Support

Here to Provide You with the Best Support Experience Possible

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Support Tools

How Can We Help?

Many support questions can be resolved by browsing the knowledgebase, and if needed, we have chat and ticketing systems available. We strive to respond to standard support tickets within the same business day. If you are a current customer, please have your order number or common name ready.

Order status checker

Use this tool to check the status of your certificate order placed through us or a Sectigo partner.

Find Your Order

Support ticketing system

If you haven't found what you're looking for in our knowledgebase, open a ticket with our support team.

Submit a Ticket


Browse invaluable support resources, FAQs and more in the Sectigo Knowledgebase.

Browse Topics


Find answers to frequently asked questions, and browse common topics in our knowledgebase.

View FAQ's

Certificate search

Search our complete certificate database to find information about SSL certificates.

Find a Certificate

Resource library

Find helpful news, technical documents, case studies, and more in the Sectigo resource library.

Browse Resources

CSR decoder

Decode your Certificate Signing Request (CSR) and and verify that it contains the correct information.

Decode a CSR

Sectigo root advisory

Learn about upcoming AddTrust root expirations. Read more for a full explanation.

Learn More

Self-Help videos

View our self-help video series and learn quick fixes to many common challenges.

View Playlist

Self-help videos for resellers

A series of self-help videos designed for our web host partners on how to use the reseller management platform.

View Playlist

Enterprise support & validation service

Enterprise support program designed to allow customers to tailor their service agreement to meet their needs.

View Support Offerings

Report abuse

Report abuse, including fraudulent or malicious use of certificates issued by Sectigo.

Report Now

Returns or exchanges

You can request an exchange or refund for Sectigo purchases through our customer chat team within 30 days of a recent purchase.

Chat Now

Revoke a Certificate

If you have a need to revoke a certificate issued by Sectigo you can find the instructions and tools to do so here.

Revoke Now

Customer Support

Contact Customer Support

SSL Customers, Partners, and Resellers

USA: +1 (888) 266-6361
International: +1 (914) SECTIGO (732-8446)

Enterprise SCM, IoT, HackerGuardian, CodeGuard, and Web Security Platform

Monday to Friday, 4am–8pm ET
USA: +1 (888) 256-2608
International: +1 (209) SECTIGO (732-8446)

SiteLock Support

24/7 Award-Winning Support

Can't find what you're looking for? Give us a call. Our 24/7 support team is here to help answer the toughest questions, assist with certificate purchases and more.

If you are a current customer, please have your order number or common name ready.

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