Knowledge Base

This document serves as the starting point for customers engaging with our support services. It outlines how to access help, what channels are available (email, chat, phone), and what to expect from our dedicated support team.

Understanding Certificate Transparency (CT) Logs and Precertificates

Currently, secure certificates of any type CANNOT be issued to individuals or business entities in the following countries, websites, or the following country-code-top-level domains (TLDs):

Explains how DNSSEC affects certificate issuance, including DCV and CAA validation. It covers common DNSSEC failures that can block issuance and provides best practices and diagnostic tools for maintaining reliable DNS configurations.

Learn how to select, download, and add a Sectigo site seal to your website, including important information about static site seals and the dynamic TrustLogo option.

Ticket and phone contact options for Sectigo Sales, Support, and Validation teams.

Access New Sectigo Public Certificate Chain

This guide provides step‑by‑step instructions for verifying and updating SSL certificate profile validity terms in Sectigo Certificate Manager (SCM) to ensure a maximum duration of 199 days, in alignment with current public SSL certificate lifetime requirements

Starting March 7, 2021 Sectigo will cease to include street address and postal code information in newly issued certificates on all its brands

Effective March 1, 2018 (and) in accordance with CA/Browser Forum Baseline Requirements: this article answers all your questions concerning legacy SSL Certificate Term Length