Knowledge Base
Sectigo Contact Information
Overview
By following this article, you will contact the right Sectigo team and choose the correct Reason for the Ticket so that your request reaches that team without delay. The article covers how to create a support ticket, which ticket reason to select for Sales, Certificate Technical Support, Validation, and other requests, and which phone numbers to call. Phone support is divided into two groups: SSL/TLS customers, partners, and resellers, and Enterprise customers who use Sectigo Certificate Manager (SCM), Internet of Things (IoT) products, or HackerGuardian.
Create a support ticket
Use a support ticket to contact the Sales, Certificate Technical Support, or Validation team.
- Go to the Sectigo Support page.
- Click Ticketing System to open the Sectigo ticket form.
- In Reason for the Ticket, select the option that matches your request. Use the table in Choose the correct reason for the ticket.
- Complete the remaining fields and submit the ticket.
Expected result: Your ticket is sent to the team that handles the reason you selected.
Choose the correct reason for the ticket
Each Reason for the Ticket option sends your ticket to a specific team. Selecting the correct reason helps Sectigo resolve your ticket faster.
| If you need help with | Select this Reason for the Ticket |
|---|---|
| Purchasing or pricing | Sales |
| Technical issues with a certificate | Certificate Technical Support |
| Validation of a certificate order | Validation |
| Refunds | Billing |
| Invoices or billing | Billing |
Tip: To help your certificate get issued faster, check your Validation Manager
Sales:
Get in touch with Sectigo | Sectigo® Official
SSL/TLS customers, partners, and resellers
Use these numbers for SSL/TLS certificate Sales and Support:
| Location | Phone number |
|---|---|
| USA | +1 (888) 266-6361 |
| International | +1 (914) SECTIGO (732-8446) |
Enterprise customers: SCM, IoT, and HackerGuardian
Use these numbers if you use Sectigo Certificate Manager (SCM), Internet of Things (IoT) products, or HackerGuardian. Phone support is available Monday to Friday, 4:00 AM to 8:00 PM Eastern Time (ET).
| Location | Phone number |
|---|---|
| USA | +1 (888) 256-2608 |
| International | +1 (209) SECTIGO (732-8446) |
Note: Phone support is not available for free products, except Trial SSL certificates.
Similar questions
- What is the Sectigo Support phone number?
- How do I open a ticket with Sectigo Support?
- Which ticket reason should I select for a Sectigo Certificate Manager (SCM) validation request?
- How do I contact Sectigo about a refund or an invoice?
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