Knowledge Base

Sectigo is here to help, please contact us through one of the following channels:

Sales
Navigate to https://sectigo.com/support
Click Ticketing System to create a ticket
Select Sales as the "Reason for the Ticket"
Telephone: +1.888.266.6361

Support
Navigate to https://sectigo.com/support
Click Ticketing System to create a ticket
Select Certificate Technical Support as the "Reason for the Ticket"

Validation
Navigate to https://sectigo.com/support
Click Ticketing System to create a ticket
Select Validation as the "Reason for the Ticket"

Want to have your certificate issued faster?
Introducing our New Validation Manager tool:  click here for more details

Note: In order to expedite the resolution of your Ticket, its important to ensure the proper "Reason for the Ticket" has been selected.
For example: 

• If you require SCM Validation assistance, you must select "SCM Validation" as opposed to "Validation"
• Similarly, for "Refunds" (and/or) "Invoice/Billing".  These are unique reasons for  assistance, please be mindful when creating your ticket.  

Phone Support

SSL/TLS Customers, Partners, and Resellers

• USA: +1 (888) 266-6361
• ​​​​International: +1 (914) SECTIGO (732-8446)

Enterprise SCM, IoT, and HackerGuardian
Monday to Friday, 4am - 8pm ET

• USA: +1 (888) 256-2608
• International: +1(209) SECTIGO (732-8446)

 

Note: Phone support is not available for any free products other than Trial SSL certificates