Certificate management in the public sector: challenges and opportunities
Public sector agencies face rising certificate risks. Automated, centralized CLM boosts security, compliance, and service reliability.
Digital security needs vary widely between industries, but one universal priority stands out: encrypting and authenticating online communication. From healthcare to banking, e-commerce, and beyond, digital certificates safeguard customers and clients as they interact online. In the push to secure private sector communications, we risk losing sight of another critical priority—protecting public sector organizations and the communities they serve.
Federal bureaus and local agencies alike need open lines of communication, and often, they rely on curated websites. These accomplish a great deal, including keeping community members in the know about critical services, enabling document submissions, processing payments, and facilitating communication with government representatives. The problem? These websites can be vulnerable to interference from bad actors, who exploit security vulnerabilities to access sensitive data or even disrupt government services.
Digital certificates can ease such fears by enabling certificate-based authentication for the growing number of human and machine identities, while securing sensitive communications. However, growing certificate volumes and shrinking certificate lifespans have made manual certificate lifecycle management (CLM) unsustainable, especially in the face of increasing cyber threats and evolving regulatory requirements. Public sector organizations are now under greater pressure to manage certificates efficiently to maintain strong security and compliance.
The volume of digital certificates is only expected to increase, but agencies need not fear a never-ending game of catch-up; effective certificate management can provide hassle-free encryption and authentication, all while helping agencies focus on their core mission: serving the public.
Challenges in certificate management for public sector organizations
Public and private sector organizations share similar certificate management challenges: rapidly expanding and increasingly vulnerable digital infrastructure that can be difficult to understand and manage, especially in the midst of new security threats (including the looming quantum computing era) and evolving compliance expectations. These challenges are compounded by the upcoming 47-day SSL certificate renewal requirement, which will significantly increase operational pressure, and by the deprecation of client authentication certificates from public CAs in mid-2026.
With the public sector, however, these difficulties are exacerbated by a few core challenges: budget constraints and agency complexity, to name a few. Noteworthy concerns include:
Securing critical infrastructure from modern cyber threats
Public sector infrastructure, from traffic control systems and utility grids to healthcare records and law enforcement networks, is an increasingly attractive target for sophisticated cyber criminals. Without a strong CLM strategy in place, these systems can be left vulnerable to a wide range of attacks.
A growingly concerning attack as quantum computing nears is the “harvest now, decrypt later” approach, where attackers intercept and store encrypted data today with the intention of decrypting it in the future using quantum computing or other advances. Poorly managed certificates also open the door to Man-in-the-Middle (MitM) attacks, allowing criminals to impersonate systems or intercept sensitive communications without detection.
Managing a diverse and expanding certificate infrastructure
The public sector commands a rapidly expanding digital ecosystem that includes a dizzying array of assets and environments. This goes beyond the citizen-facing websites that so diligently serve the public to also include complex internal networks that support seamless coordination between various public sector teams and professionals. These assets may be dispersed across on-premise, hybrid, and cloud environments, each of which presents its own unique set of considerations. Agencies may also rely on multiple Certificate Authorities (CAs) to manage certificates across different systems and teams, further complicating oversight and control.
For example, a single government agency may operate multiple online portals for public records, tax payments, and licensing services, each requiring up-to-date digital certificates to maintain trust and avoid service interruptions. Guaranteeing that all certificates remain valid, consistent, and properly configured is a logistical challenge, especially when systems span both legacy infrastructure and modern cloud-based platforms.
Risks associated with certificate expiration and service disruptions
Diverse organizations across both the public and private sectors are understandably eager to avoid outages and disruptions, which harm users and can lead to serious reputational damage. Arguably, however, the stakes are even higher when the public sector is involved: dysfunctional websites or applications could have devastating consequences, potentially even jeopardizing public safety. This could ultimately spark major losses in citizen trust, which could have ripple effects that are difficult to predict.
Unfortunately, certificate expirations are a distinct possibility, as many public sector organizations continue to rely on manual methods for renewing them. Often understaffed and overburdened, these agencies struggle to keep up with the influx of certificates and, as a result, are more prone than ever to misconfigurations and expirations. This challenge will only intensify as digital certificate lifecycles are shortened, leading to multiple renewals per year:
- March 15, 2026: Lifespan reduced to 200 days
- March 15, 2027: Lifespan reduced to 100 days
- March 15, 2029: Lifespan reduced to 47 days
With these deadlines in place, organizations will face 2x, 4x, and eventually 12x the number of renewals per certificate.
Navigating strict compliance and regulatory demands
Digital certificates play a key role in meeting strict regulatory requirements, especially as they relate to data protection and cybersecurity. These requirements are relevant across many fields but are particularly important in the public sector, as they provide much-needed accountability and transparency.
Especially relevant? The Federal Information Security Modernization Act (FISMA), which aims to maintain the strict confidentiality, integrity, and availability of federal information systems. Depending on the agency and the scope of its services, many other compliance concerns could also come into play, including complications involving HIPAA or even the GDPR. Falling short of these requirements can carry serious consequences, such as legal penalties, reputational damage, and the exposure of citizen data.
The NIST Cybersecurity Framework (CSF) 2.0 introduces the “Govern” function, detailing the importance of establishing and monitoring cybersecurity risk management strategies, expectations, and policies. This function provides outcomes to inform and prioritize the other five functions: Identify, Protect, Detect, Respond, and Recover.
Adding to the pressure are recent industry changes, such as Google Chrome’s announced deprecation of client authentication in public certificates by mid-2026. This shift underscores how compliance is not only about meeting today’s mandates but also about adapting to evolving standards that directly impact how certificates are issued and used.
Implementing effective CLM solutions supports this “Govern” function by making sure digital certificates are properly managed throughout their lifecycle, from issuance to renewal and revocation. This management helps maintain authentication integrity and align with industry best practices.
Limited visibility and centralized control over certificates
Given the far-reaching nature of government-related digital infrastructure, it's easy to see how certificate visibility can feel limited. Partial visibility is a common concern, reflecting a "divide and conquer" approach that makes it difficult to share information or keep up with rapidly changing certificate management needs. Under these siloed strategies, rogue certificates, which are unauthorized or unmanaged digital certificates often created by IT teams using unsanctioned tools or services, are more likely to fall through the cracks and, in the worst-case scenario, could potentially become viable entry points for threat actors.
Operational inefficiencies due to manual certificate management
Manual certificate issuance, deployment, revocation, and renewals are incredibly time-consuming and error-prone. The IT professionals tasked with handling these processes may struggle to keep up, and, worse, may sacrifice other IT priorities in favor of certificate-focused responsibilities that could easily be automated. Stretched thin, these otherwise reliable professionals may be prone to errors that could eventually prompt expirations and service disruptions.
An enlightening case study reveals the harm caused by an ongoing reliance on manual certificate management, along with the powerful possibilities that emerge when an automated approach is implemented. In the Netherlands, the public works and water management agency Rijkswaterstaat previously struggled to keep up with public demands due to an outdated system that included simple spreadsheets and a myriad of help desk requests.
By implementing an automated CLM solution through Sectigo Certificate Management (SCM), Rijkswaterstaat successfully streamlined certificate operations, automating more than 400 certificates and saying goodbye to cumbersome manual practices. New certificate cycle times dropped dramatically; it had previously taken several weeks to receive a new certificate following a request, but that gap spanned just two hours once SCM was in place.
Opportunities for public sector organizations to improve certificate lifecycle management
In spite of the many challenges highlighted above, public sector organizations have a clear path toward a more secure digital future. With the right approach, they can confidently deliver the services citizens rely on while protecting internal communications. This begins with a strategic approach to certificate lifecycle management, powered by automation to simplify issuance and ensure timely renewals.
Implementing automated certificate lifecycle management solutions
Manual certificate management is no longer sustainable in today’s fast-paced digital landscape, as shortening certificate lifecycles and the rapid growth of human and machine identities demand scalable, automated solutions. At this point, automation is not merely a helpful solution; it is absolutely imperative for keeping up with the quickly growing volume of digital certificates.
One of the key opportunities for improvement comes from automating certificate discovery across the entire certificate estate. By continuously scanning for and cataloging all certificates, organizations gain full visibility into their environment. This reduces the risk of unknown or “rogue” certificates causing unexpected outages or compliance failures.
Automated CLM manages all stages of the certificate lifecycle, including the discovery process. Transitioning to auotmation can be surprisingly straightforward; Sectigo offers helpful guidance to make the certificate lifecycle feel seamless.
Centralizing certificate management for better oversight
A centralized approach to certificate management can provide enhanced oversight, limiting the potential for data silos or rogue certificates. Unifying certificate management ensures consistent policy enforcement, all while making it easier to identify and mitigate risks that might be missed when maintaining a more siloed approach.
Single pane of glass management for both public and private certificates, like that offered by SCM, promises full visibility across vast and increasingly complex certificate environments. This can help overcome many persistent certificate management challenges while limiting certificate-related operational expenses.
Improving compliance through proactive certificate management strategies
With automation and centralization bringing greater reliability to certificate management, agencies can dramatically improve compliance with FISMA, HIPAA, and many other compliance frameworks. Compliance largely depends on consistent coverage and standardized enforcement of encryption policies — qualities that the right CLM can promote.
Automated reporting and documentation not only simplify auditing processes but also enhance audit-readiness and support stronger compliance with evolving regulations. Automated CLM solutions such as SCM can produce comprehensive and easily accessible reports that keep IT and management in the know about critical certificate processes while providing early insight into emerging concerns.
Simplify certificate management in the public sector with Sectigo
See how automated certificate management enables public sector organizations to deliver secure, reliable digital services. Offering a comprehensive, automated CLM platform, Sectigo Certificate Manager brings both improved efficiency and security to public sector agencies.
With centralized oversight and real-time visibility, SCM empowers agencies to manage certificates with confidence while supporting critical government services. As a highly trusted certificate authority with a strong track record that includes representation in the CA/Browser Forum and more than 1 billion certificates issued, Sectigo is an ideal partner for bringing integrity to public sector CLM. Book a demo to see SCM in action.