Knowledge Base

This article provides details about Intermediate Certificates, such as; who issues them, who sends them, how to install, and links to download them.

Sectigo is migrating certificate issuance to its new Public Root Certificate Authorities (CAs). This FAQ explains what is changing, the migration date for each certificate type, how to prepare, and which root and subordinate CAs are used before and after each date.

Setting up a Sectigo token takes four steps: retrieve your token password from the encrypted email, install the SafeNet Authentication Client, insert the token, and change the password. Do the first two before the hardware arrives and you will be signing the day it lands.

Root certificates let your devices know which websites and services to trust. Sectigo has updated these certificates to keep your connections secure. This article provides the latest Sectigo root and intermediate certificates to download so your systems stay trusted and up to date.  This article gives you quick access to download all the latest Sectigo root certificates so your systems stay trusted and up to date.

Sectigo Partner API Documentation

Access New Sectigo Public Certificate Chain

This article provides troubleshooting steps to resolve issues where a SafeNet USB Token is not detected on a Windows system. It covers remote access limitations, smart card reader driver issues, SafeNet Authentication Client installation problems, and hardware-related checks.

Use this article to identify a token-access or certificate-loss problem and seek help without taking actions that could destroy signing credentials.

Find guidance for tracking your Sectigo hardware token, addressing delivery problems, and investigating customs requirements.

Learn how to change and protect the user password for your Sectigo-supplied SafeNet token, and avoid unsafe password-recovery attempts.