Knowledge Base

Access New Sectigo Public Certificate Chain

Frequently asked questions about the hardware certificate tokens that Sectigo ships to customers.

Learn how Sectigo validates the legal identity, signer identity, assumed name, and physical address of an organization that applies for a VMC or CMC.

Check whether your organization is eligible for a VMC or CMC and learn which validation checks Sectigo performs before issuance.

Learn who the Contract Signer, Requester, and Approver are for a VMC or CMC order, how they are identified, and how their identity is verified.

Replace or reissue a VMC or CMC to update organization details, domains, logo, or CSR, and learn which changes need revalidation.

Create a DNS TXT record for BIMI so that your VMC logo can display in email for each domain or subdomain.

Explains what a pre-validation order is in the Sectigo Account Portal and how to locate its order number and current validation status.

Explains the validation process for Document Signing Enterprise certificates, including identity, organization, and authorization checks required for issuance. Outlines required customer actions, verification steps (including callback and video ID), and tips to avoid delays during validation.

EV Code Signing certificate validation confirms that the organization is legitimate, operational, and authorized to request the certificate through strict identity and callback verification. It requires additional documentation, public record checks, and secure token delivery to ensure high trust and protection for signed software.