Knowledge Base
How the VMC and CMC request and approval roles are assigned and verified
Overview
By following this article, you will know which roles take part in a Verified Mark Certificate (VMC) or Common Mark Certificate (CMC) request, how Sectigo identifies these roles for retail and partner orders, and how the person named in the subscriber agreement verifies their identity. The article covers the three roles, how the roles are identified for each order channel, which person is the Contract Signer when no separate details are given, and the Video ID identity check.
Certificate Request and Approval Workflow for VMC and CMC
The process of requesting and approving a Verified Mark Certificate (VMC) or Common Mark Certificate (CMC) involves multiple roles and steps to ensure the legitimacy of the applicant and the mark.
Key Roles in the Certificate Workflow
The Contract Signer, Requester and Approver are identified when the customer completes the subscriber agreement at the store level (retail) or a request is sent to the contract signer's email address if the order is submitted via our partner channel. Note that the applicant representative is a legitimate contract signer if the details about the latter are not provided separately.
The individual in the subscriber agreement must undergo a face-to-face validation via Video ID to verify their identity.
Similar questions
- Who is the Contract Signer for a VMC order?
- What roles are required to order a VMC or CMC?
- Do I need to complete Video ID for a VMC?
- How are the VMC contacts identified for partner orders?
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