Easily transition from Entrust to Sectigo

Your certificate migration is underway—and we’re here to guide you.

Start today to ensure a smooth experience and let us do the work for you on July 14, 2025.

What happens on July 14, 2025?

1️⃣ ECS will move into read-only mode

2️⃣ All your certificate issuance and management can be managed in SCM

3️⃣ ECS will reach End-of-Life on September 17, 2025

Key dates to remember

Act now, avoid disruption and ensure your digital assets remain protected and compliant.

Why Sectigo? Because trust is earned, not claimed

We’re the most publicly-trusted CA for a reason:

6 active seats

in the CA/Browser Forum and ETSI

700,000+

customers worldwide

2,700

active partners

98%

customer retention rate

FAQs

Understanding the Migration

How does this acquisition impact me as a customer?

All Entrust customers and partners will be migrated to Sectigo. Sectigo and Entrust are working together to provide tools and guidance needed to support a smooth migration. Entrust's ECS Public Trust capabilities and the ECS Partner Portal will be retired on September 17, 2025.

Will ECS be end-of-lifed? If so, when?

ECS for public trust certificate issuance and management is scheduled for end-of-life on September 8, 2025. Customer ECS accounts will need to be migrated to Sectigo prior to September 8, 2025.

Do I need to do anything for my Entrust account to be migrated to Sectigo?

No, your account will be migrated to Sectigo automatically on July 14th.

What Entrust products are affected by this acquisition?

The acquisition includes all public-facing certificates, such as Entrust SSL certificates, S/MIME, Code Signing, eIDAS, and Verified Mark certificates.

Private CA offerings are not included.

When will my ECS account be migrated to Sectigo?

On July 14th, 2025, your ECS account will be automatically migrated to SCM.

Preparing for the Migration

What can I do now to prepare for migration?

Select Sectigo as your Certificate Authority (CA) within Entrust Certificate Services (ECS).
Validate your organization and domains within ECS to ensure a smooth transition.

How do I learn more about the details of the migration?

Sectigo will send out additional information prior to the migration date.

Do I need to revalidate their domain(s) for their existing SSL.com/Entrust certificates?

You do not need to revalidate their domain(s) for currently active certificates validated by Entrust. When you transition over to the Sectigo CA, you will need to revalidate your domains.

Where can I find information about issuing Sectigo certificates in ECS?

Information about certificate issuance can be found in the detailed migration and setup guide here: https://files.entrust.com/presentations/ecs-14-1-1-customer/index.html#/. This resource provides step-by-step instructions and insights to help you navigate the process smoothly.

To issue Sectigo SSL certs do we need to re-authorize our domains?

Yes, you will need to re-validate your domains with Sectigo as this is a CAB Forum from the SSL baseline requirements

Will there be any differences to my certificate (appearance/functionality/etc.) if they are issued from Sectigo vs. Entrust?

No, certificates issued from Sectigo will maintain the same functionality and appearance as those from Entrust.

Support and Contact During Transition

If we need insights about an ECS account, who should we contact at Entrust?

For account-specific insights, you should reach out to your Entrust account representative counterpart. They remain the primary point of contact during this transitional phase and can provide valuable context about the customer’s history, preferences, and current needs. Collaboration between Sectigo and Entrust teams ensures a smooth transition and helps identify opportunities to deliver value through Sectigo’s solutions. If additional support is needed, your Sectigo sales manager can assist in facilitating discussions.

Will I continue to be able to receive Support via phone, email and chat?

Yes, you can continue to contact Sectigo Support (24/7) via Chat, Phone, and Webform.

To access our support resources for live chat, support numbers, please visit Sectigo's support page:

https://www.sectigo.com/support

If you'd like to raise a support ticket directly, you can do so here:

? https://www.sectigo.com/support-ticket

At which point Sectigo representative will contact us to review what we have and provide recommendations?

If Sectigo and/or Entrust has not reached out to you for a discussion, we encourage customers and partners to reach out to Sectigo to schedule a call: [email protected]

Where do I get support?

Entrust will continue to provide support for ECS. If there is an issue in the Sectigo Platform/SCM, we recommend getting in contact with Sectigo's support team. You can submit a ticket request with Sectigo support here: https://www.sectigo.com/support-ticket

Certificate Usage and Continuity

Can we use Entrust interface to perform domain and organization verification for Sectigo?

Yes, domain and organization validation can still be completed through the Entrust interface. We would like to refer you to the following link to get started: https://files.entrust.com/presentations/ecs-14-1-1-customer/index.html#/

Will I be able to purchase all of my public certificates in SCM?

Yes, absolutely. Once you have your SCM account you will have an integrated purchasing agreement and can add to your certificate inventory.

Platform and Certificate Management

Will I have visibility to all of my previous certificates from SSL.com and Entrust after I migrate?

Yes once you migrate, your SSL.com and Entrust certificates will be visible in Sectigo's platform (SCM).

Do I need to update my payment method?

No, your payment method will be securely transferred and be available to use for renewals and new purchases.

Will my pricing remain the same?

Yes, Sectigo will honor your existing contract terms with Entrust.

Will my current subscriptions continue to auto renew?

Yes, if you have currently set up your Entrust subscriptions with auto renew, they will continue to renew with Sectigo.

If we just renewed our certificate with SSL.com Root CA, will this remain till next year after renewal or will we have to go with Sectigo Root CA?

The SSL/TLS certificate issued from SSL.com will reamin active for the lifetime of the certificate. Renewing the certificate will be issued from a Sectigo CA.

Get in touch

If you have questions, need extra help, want to learn more, visit our Sectigo Migration FAQs, or contact us: