Knowledge Base

Process of adding websites to CodeGuard in the event that you have many cPanel accounts hosted on your VPS or Dedicated server.

CodeGuard relies upon industry best practices to protect customers’ data.

Backup your HostGator VPS or Dedicated Server Database.

Backup your Media Temple Grid Services Database.

When backing up a website hosted on your HostGator Dedicated or VPS server, there are three important places for you to whitelist our IP addresses in your WHM panel.

This video highlights a very important step in backing up your websites and databases with CodeGuard. It is very important to make sure that our IP addresses have been whitelisted so that our connection is not blocked by your hosting provider.

Yes, but switching from FTP to SFTP means you will need to add your site again. Unfortunately, switching protocols has a number of implications for your backups. A new protocol will often mean that all of the paths to your files will change, the user and group associated with your content will change, and the permissions for the files will change.

If you are on a premium plan (Professional or higher), you can add clients to individual websites. This way, clients can receive ChangeAlerts and log in and view their backups. Clients cannot delete websites or modify settings, but they are empowered to perform zip requests, on-demand backups, and restores.

If you would like to restore only some of your website file content to a particular point in time, you can use the Selective Restore feature.

Yes! To schedule what time you would like your website's backups to run first click on the name of your website in the dashboard, and then click on the 'Settings' tab.