Knowledge Base

How to find and complete the Sectigo Subscriber Agreement

Updated on August 24, 2026

Overview

By following this article, you will be able to locate the Sectigo Subscriber Agreement link and complete acceptance, so that certificate issuance is not held up. It explains what the Subscriber Agreement is and why acceptance is required before a certificate can be issued; the two ways to reach the agreement link — the Agreement Email sent to the Order Administrator (Admin), and a resend from Validation Manager — and the steps to enter the verification code, complete the required fields, and accept the terms. It also covers how to confirm the agreement was recorded in Sectigo's system.

What is the Sectigo Subscriber Agreement?

The Sectigo Subscriber Agreement is a legal agreement between the certificate applicant, known as the Subscriber, and Sectigo. By accepting the agreement, the applicant confirms that they are authorized to request the certificate, that the information provided is accurate, and that they agree to comply with the applicable certificate usage and security requirements. Acceptance of the Subscriber Agreement is required before a certificate can be issued, so an order remains open until the agreement is completed.

Prerequisites

The certificate order has already been submitted to Sectigo.
You have access to the Order Administrator (Admin) mailbox used on the order, because the agreement link and the verification code are sent to that address.
The name of a natural person is available for the agreement. A department name or a shared team name cannot be used.

Where to find the Sectigo Subscriber Agreement link

The agreement link can be reached in two ways. Use the Agreement Email first, and use Validation Manager only if that email was not received.

Option 1 — Agreement Email

After an order is submitted, Sectigo sends an Agreement Email to the Order Administrator (Admin) email address on the order. This email contains the agreement link and a verification code that is required to open and complete the agreement. Keep this email open, because both items are needed in the steps below.

Figure 1: Agreement Email from Sectigo showing the agreement link and the verification code

Option 2 — Resend from Validation Manager

If the Agreement Email was not received, resend it from Validation Manager:

Open the Order Confirmation Email for the certificate order.
Click the Validation Manager link in that email.
Expand the Agreement Execution section.
Select Resend Agreement Email.

Figure 2 and 3: Order Confirmation Email; Agreement Execution section

A new Agreement Email containing the agreement link and the verification code is then sent to the Order Administrator (Admin) email address on the order.

How to complete the Sectigo Subscriber Agreement

Complete the agreement from the Agreement Email described above.

Open the Agreement Email sent by Sectigo.
Copy the verification code included in the email.
Click the agreement link provided in the email.
Enter the verification code and click Next.
Review the Sectigo Subscriber Agreement.
Complete the required fields, including First Name, Surname, and Phone Number, along with any other requested information. The first name and surname must belong to a natural person, not a department, or the agreement cannot be accepted.
Select the checkbox to acknowledge the terms of the agreement.
Click I Accept to accept the agreement and complete the process.

Figure 4 and 5: verification code entry; agreement acceptance form

How to verify success

After you click I Accept, a confirmation is displayed and the completion status is synced to Sectigo's system. The Agreement Execution section in Validation Manager then shows the agreement as completed, and the order continues through the remaining validation stages.