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How to change account ownership or admin email in Sectigo Portal?

Updated on September 26, 2025

How to change account owner or admin email in Sectigo Portal?

How to remove or replace an admin in Sectigo?

How do I update the admin email address in the Sectigo Portal?

What is the process to change the account owner in Sectigo?

Can I transfer admin rights to another user in Sectigo Portal?

How to modify the registered email for the account owner in Sectigo?

What are the Steps to update administrator contact details in Sectigo Portal?

Introduction

Changing the admin email or account ownership in the Sectigo Portal is a common requirement for organizations managing SSL certificates and digital security. This guide provides a comprehensive, step-by-step walkthrough to help you update your admin credentials efficiently.

Sectigo Portals

Sectigo customers can access their accounts through any of the following official portals:

Typically, an account owner/admin email is designated by the customer organization to access and use the store portal(s).

To initiate a change in account ownership/admin email, follow the steps outlined below.:

There are 2 ways to update ownership in the portal.

Method 1: CREATING NEW USER VIA ADMIN LOGIN

The current administrator needs to log in to the portal and create/invite a new user.

Log-in to your account. Go to User management.

Under “Invite New User”, Enter the email address of the new user and click “Send invite”

- - - The user will receive an email invitation, which they must accept to set up their login credentials.
    - Under Register, please enter the required details and click on Register

A screenshot of a login pageAI-generated content may be incorrect.

Once the user has created his credentials and logged-in, you will see the new user under user management page:

A screenshot of a computerAI-generated content may be incorrect.

Following that, you need to submit a “Admin Email/ Ownership Change Request” via support ticket: https://sectigo.com/support-ticket and select case type as Technical Support and Case Reason as Certificate Technical Support.
You can submit the account change/update details through either a) the current registered admin email address of your organization or b) any one of the five constructive email address registered with your organization i.e., [email protected], [email protected], [email protected], [email protected], [email protected]
Once Sectigo receives the account change request, we will send an ‘Account Change Confirmation’ email to either the current admin email address or any one of the five generic email addresses.

Upon receiving the confirmation, the existing account owner/ admin email is then replaced with the new one you have provided.
You will be then notified about the change via email. You can now access the Sectigo portal(s) using the new credentials.

Method 2: IF YOU ARE UNABLE TO LOGIN AS ADMIN

In this case you can directly, submit your account change request here: https://sectigo.com/support-ticket
Please ensure that the case type is selected as Technical Support and the case reason is specified as Certificate Technical Support.
You can submit the account change/update details through either a) the current registered admin email address of your organization or b) any one of the five constructive email address registered with your organization i.e., [email protected], [email protected], [email protected], [email protected], [email protected]
Once Sectigo receives the account change request, we will send an ‘Account Change Confirmation’ email to either the current admin email address or any one of the five generic email addresses.

Upon receiving the confirmation, the existing account owner/ admin email is then replaced with the new one you have provided.
Upon receiving the confirmation, the existing account owner/ admin email is then replaced with the new one you have provided. You will receive an email notification once the change is complete. You can then log-in to the Sectigo portal(s) using your updated credentials.

IMPORTANT NOTE:

An Account Change Confirmation email will be sent even if the details are submitted via current admin email address.
To update the admin email/account ownership, details must be submitted exclusively via email. Requests made through chat or phone calls will not be accepted.