Knowledge Base

Overview

This article explains how to upgrade or downgrade a CodeGuard plan that was purchased through CloudFlare. By the end, you will have selected a new plan and completed payment inside CloudFlare. It covers why this process differs from a direct CodeGuard purchase, what you need before starting, the steps to change your plan on the CloudFlare Apps page, how to confirm the change, and who to contact for help.

Why This Differs from a Direct CodeGuard Purchase

When your CodeGuard plan is purchased through CloudFlare, CloudFlare holds the subscription and handles the payment. The plan change is therefore made in your CloudFlare account rather than in CodeGuard, and any problem with the transaction is handled by CloudFlare Support rather than CodeGuard support.

If you purchased your plan directly from CodeGuard, this article does not apply — change your plan in the CodeGuard dashboard instead.

Prerequisites

Before you start, make sure you have:

• Login access to the CloudFlare account that holds the subscription.
• The domain that is associated with your CodeGuard account.
• The plan you want to move to, and a payment method accepted by CloudFlare.

Steps to Change Your Plan

1. Log in to CloudFlare.
2. Select the domain associated with your CodeGuard account.
3. Open the Apps section.
    
    Figure 1:  CloudFlare dashboard for a selected domain, with the Apps section open
   
   
4. Scroll down to CodeGuard.
5. In the CodeGuard section, select the CloudFlare subscription link.
    
   Figure 2: CodeGuard entry in the Apps list, with the CloudFlare subscription link
   
   
   
6. Select your new plan and follow the CloudFlare payment instructions to complete the change.
    
   Figure 3: CloudFlare plan selection page for CodeGuard, ready for a new plan to be chosen
   
   

How to Verify Success

[Describe what confirms the plan change was applied — for example, the plan shown in the CodeGuard section of the CloudFlare Apps page, or a confirmation message from CloudFlare.]

Getting Help

If you have trouble changing the plan or completing payment, contact CloudFlare Support. Because CloudFlare holds the subscription and processes the payment, CloudFlare handles these requests rather than CodeGuard.