Knowledge Base

 This document outlines the process (customers) will order Adobe Document Singing Certificates through our retail sites.

 

Note:  Please select the 3 Year Term for these certificates as they are saved on a USB Token and shipped via UPS.

 

 1.     From www.sectigo.com

• select Products >> Document Signing Certificates

 

 

2.     click Order Now


3.       Check the box I agree to these terms of service
4.       Click on Continue


5.       Click Checkout


6.       On the Checkout page, you will have the option to Create a New Account or Login with your existing credentials by selecting Already Registered


7.     Please enter your Payment Details and click Complete Order


You will then be sent to the Invoice page. 

Note:  You will also get an email notification for the order.

 

8.      Select Back to Client Area on top of the page
 

9.     Click My Products


10.   Within My Products & Services Click on the Green Active button or Product description


11.  Within the Manage Product screen, click Set Up Document Signing Certificate


12.    Within the Set Up Document Signing Certificate screen

• Select your Certificate Type

Note: 

• Select Individual if…your organization wants the certificate to be signed by a person in the organization
• Select Company if… your organization wants documents signed by the company and the email address of a contact at the organization.

13.  Populate the remaining fields within the Setup Document Singing Certificate screen.


Note:  Ensure all information is accurate as it will be used for communication, validation and shipping purposes. 

Once everything has been correctly configured, click Set up Document Signing Certificate

 

What you can expect from Sectigo:

Once the order has been submitted our Validation Team will start processing Document signing certificate requirements for an individual within an organization.

Note:  Before your certificate can be issue, the following must take place:

• Organization is verified
• Individual is verified using a face to face document .
• Click the face to face document link to view the attached form (which contains instructions about the supporting documents that must be provided by the individual)
• Email challenge is sent to individual’s email address
• Callback to the organization to verbally verify the individual is authorized to have the certificate

 

**  Once the above has been completed, we will then ship your USB token via UPS  **