Knowledge Base

MS Agent "Disconnection" Issue

If you see that the MS Agent is marked as “Disconnected” in the SCM UI, follow the steps below for troubleshooting:

1. Log in to SCM UI
• Go to the SCM UI and click "Integrations/MS Agents."
2. Select the MS Agent
• Select the MS Agent that shows as “Disconnected” and click "Edit".

3. Check the IP Address
• Verify the IP address of the server where the MS Agent is installed.
4. Access the Agent Configuration File
• Open File Explorer on your server and navigate to the path C:\ProgramData\Sectigo MS Agent\conf.
5. Open and Compare the Secret Key
• Open the "agent.properties" file and compare the "secret key" in the file with the one in the SCM UI to ensure they are correct.

 

6. Reset the Secret Key
• You may need to reset the key if the secret keys do not match.

Reset the Secret Key

1. Stop Active Directory Certificate Services

• Open "Services" on your server, locate "Active Directory Certificate Services," and click "Stop."

2. Copy the Secret Key

• Copy the secret key from the agent.properties file.

3. Update the Secret Key in the SCM UI

• Go to the SCM UI and click the pencil icon next to the secret key of the MS Agent.
• When prompted to reset the secret key, click "OK."

4. Paste and Save the Secret Key

• Paste the secret key you copied from the agent.properties file and click "Save."

5. Restart Active Directory Certificate Services

• Return to "Services" on your server and click "Start" for "Active Directory Certificate Services."

6. Check the MS Agent Status

• Verify that the MS Agent now shows as "Connected."

7. Contact Sectigo Support

• If the issue persists, contact Sectigo Support for further assistance.