Knowledge Base

SCM: DCV for wildcard/subdomain showing not validated/expired

Updated on June 23, 2021

When Sectigo validates the main domain, wildcard and subdomains should validate automatically. Due due to a sync issue with the back end, only the main domain will show as validated.

Issue:

The Issue will appear only if the domain was added at the same time as the wildcard and the subdomain.
If the DCV expired on the main domain, the wildcard and the subdomain since we only DCV the main domain.
Then DCV the main domain, the wildcard/subdomains, will still show not validated, or expired.

Workaround:

When adding or delegating a domain, you must add the wildcard and any subdomain after the main domain is validated.
If the DCV on the main domain has expired and it gets validated, Sectigo will have to delete the expired wildcard and any subdomain.
Sectigo will then add and delegate them (again)
Once complete. they will show as validated.

note: this will not prevent you from requesting a certificate for a wildcard/subdomain, as long the main domain is validated.

For assistance please contact Sectigo Technical Support .