Knowledge Base

This article provides step-by-step instructions to resolve a suspended status for a Sectigo Network Agent.

 

Check Network Connectivity

Verify Internet Access

Ensure that the machine hosting the network agent has proper internet access, capable of reaching Sectigo's servers on TCP port 443. Firewall Settings

Confirm that firewall settings allow outbound connections to Sectigo's URLs:

• https://dist.sectigo.com
• Your designated SCM instance (e.g., https://cert-manager.com)

 

Restart the Network Agent

Service Restart

Restarting the network agent service can often resolve issues. Use the appropriate command based on your operating system:

 

For Windows:

 

net stop "Sectigo Network Agent"
net start "Sectigo Network Agent"

Alternatively:

• Open Windows Start menu
• Run services.msc
• Locate and restart "Sectigo Network Agent"

 

For Linux:

 

sudo systemctl restart sectigo-network-agent

 

Check Configuration Settings

Agent Configuration

Verify the agent's configuration, including installation token and server addresses in the configuration files:

• Windows: %PROGRAMDATA%\Sectigo\Network Agent\conf
• Linux: /opt/sectigo-network-agent/conf

 

Agent Version

Ensure you are running a supported version of the network agent. If necessary, update to the latest version as per Sectigo's documentation.

 

Review Logs for Errors

Log Files

Examine log files for error messages that may indicate why the agent is suspended:

• Windows: %PROGRAMDATA%\Sectigo\Network Agent\logs
• Linux: /var/log/sectigo-network-agent/

 

Re-register the Agent

Reinstallation

If previous steps do not resolve the issue, consider uninstalling and reinstalling the network agent. Retrieve your installation token from the SCM before proceeding.

 

Contact Support

If issues persist after following these steps, contact Sectigo support for further assistance. Provide details about your setup and any error messages from the logs.