Knowledge Base

Overview

By the end of this article you will know where to find your CodeGuard invoices, both in email and in your account. The article explains how CodeGuard sends invoices, which email address they are sent to, and how billing frequency follows the plan you selected. It then covers the transaction history page — the page in your CodeGuard account that lists your billing records — including how to reach it, how to confirm you are looking at the right records, and what to do if an invoice email is missing.

How CodeGuard Sends Invoices

CodeGuard emails an invoice to every customer on a recurring basis. Two things determine what you receive:

• Billing frequency. Invoices are sent monthly or annually, depending on the plan you selected.
• Delivery address. Invoices are sent to the email account the plan was created with, not to any address added later.

What Is the Transaction History Page?

The transaction history page is the page in your CodeGuard account that lists your billing records. It is available at https://www.codeguard.com/transactions and can be opened only while you are signed in to your CodeGuard account.

Prerequisites

• A CodeGuard account with an active plan
• Sign-in credentials for that CodeGuard account
• Access to the email account the plan was created with, if you want to view the emailed invoice

Steps to View Your Transaction History

1. Sign in to CodeGuard. Sign in to the CodeGuard account associated with your plan.
2. Open the transaction history page. While signed in, go to https://www.codeguard.com/transactions .
3. Review your billing records. The page lists the transactions recorded for your account.

How to Verify You Are Viewing the Right Records

You are viewing the correct records when the transaction history page opens while signed in and shows transactions for the account that holds your plan. If the page prompts you to sign in, you are not signed in to a CodeGuard account and the transaction history cannot be displayed.

Troubleshooting

Issue: You did not receive an invoice by email

Cause: Invoices are sent only to the email account the plan was created with, which may differ from the address you check most often.

Solution: Check the inbox of the email account the plan was created with. If the invoice is not there, sign in to your CodeGuard account and view your transaction history at https://www.codeguard.com/transactions , or contact CodeGuard support.

Issue: The transaction history page asks you to sign in

Cause: The page is available only to signed-in CodeGuard users.

Solution: Sign in to your CodeGuard account first, then open https://www.codeguard.com/transactions again.

Frequently Asked Questions

Where can I find my CodeGuard invoice?

CodeGuard emails your invoice to the email account the plan was created with. You can also view your billing records on the transaction history page at https://www.codeguard.com/transactions while signed in to your CodeGuard account.

How often does CodeGuard send invoices?

Invoices are sent monthly or annually, depending on the plan you selected.

Which email address does CodeGuard send invoices to?

Invoices are sent to the email account the plan was created with.

What should I do if I did not receive my invoice email?

Check the inbox of the email account the plan was created with. If the invoice is not there, view your transaction history at https://www.codeguard.com/transactions while signed in, or contact CodeGuard support.

Similar Questions

• Where do I find my CodeGuard invoice?
• How do I view my CodeGuard billing history?
• CodeGuard transaction history page
• I did not receive my CodeGuard invoice email
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