Knowledge Base

 

To submit a refund (Billing) ticket, 

1- Go to Sectigo® Support Official Site https://www.sectigo.com/support  

 

2- Click on Submit a Ticket   

 

3- Enter your First Name

 

 

4- Enter your Last Name

 

 

5- Enter your Email address

 

6- Enter your Company or Individual Name

 

 

7- Provide your Phone number

 

 

8- Enter your Order Number

 

 

9- Click on, Please select a case type.

 

 

10- Select Billing

 

 

11- Select Invoicing / Billing as the case reason

 

 

12- Enter the Subject of your issue

 

 

13- Type Refund

 

 

14- Provide a brief description of your issue under Description.

See example below

 

 

 

 

15- Type the characters shown in the text box and click Verify

 

16- Click Submit to access File Upload Page. Attach (up to) 15MB

 

 

17- Attach files (up to 15MB) to your case and click on Send Files to Case if needed.

18- Note down your Case Number

 

 

Check your email for instructions on how to connect with Sectigo Representative.

Please provide your Case Number when contacting Sectigo 

 

SECTIGO Customer Support Numbers