Knowledge Base

How to Submit a Refund (Billing) Ticket 

Summary: 

This guide provides step-by-step instructions for submitting a refund-related billing ticket through the Sectigo® Support portal. Following these steps ensures that your request is correctly logged and routed to the Billing team for resolution. 

Prerequisites 

Before you begin, ensure you have the following: 

Step 3: Enter Your First Name 

Type your first name in the required field. 

Step 4: Enter Your Last Name 

Type your last name. 

Step 5: Enter Your Email Address 

Provide a valid email address where Sectigo can contact you. 

Step 6: Enter Your Company or Individual Name 

Fill in your organization or personal name associated with the order. 

Step 7: Provide Your Phone Number 

Enter your contact number for verification or follow-up. 

Step 8: Enter the Order Number 

Provide your Sectigo order number related to the refund request. 

Step 9: Select the Case Type 

Click Please select a case type. 

Step 10: Choose “Billing” 

Select Billing as the case type. 

Step 11: Select the Case Reason 

Choose Invoicing / Billing as the reason for your request. 

Step 12: Enter the Subject 

Type the subject of your issue. 

Step 13: Specify the Refund Request 

Enter Refund in the subject field or include it in your description as appropriate. 

Step 14: Provide a Description 

Write a brief explanation of your issue in the Description box. 
(Include details such as the reason for the refund, order details, etc.) 

Step 15: Complete the CAPTCHA Verification 

Type the characters shown in the CAPTCHA box and click Verify. 

Step 16: Submit the Ticket 

Click Submit to move to the file upload page. You may upload supporting files up to 15 MB. 

Step 17: Attach Supporting Files (Optional) 

If needed, attach relevant documents (up to 15 MB) and click Send Files to Case. 

Step 18: Note Your Case Number 

Once submitted, make note of your case number for future reference. 

Verification 

To confirm your submission was successful: