Knowledge Base
How to open a case for refund with Sectigo
Overview:
This guide provides step-by-step instructions for submitting a refund-related billing ticket through the Sectigo® Support portal. Following these steps ensures that your request is correctly logged and routed to the Billing team for resolution.
Prerequisites
Before you begin, ensure you have the following:
-
Your Sectigo order number
-
A valid email address
-
Your company or individual account information
Procedure
Step 1: Access the Sectigo Support Site
Go to the official Sectigo® Support page at: Support | Sectigo® Official
Step 2: Open the Ticket Submission Page
Click Submit a Ticket on the support page.
Figure 1: Sectigo Support Page
Step 3: Fill in the necessary details: Subject, Description
Choose Support Topic as Billing and Request Reason as Invoice/Billing
Figure 2: Ticket page showing Topic and request Reason as Billing and Invoice/Billing
Step 4: Fill in relevant details
Fill your name, email id, Company name, Phone Number, Order Number and Submit your request
Figure 3: Sectigo Support page showing Submit request Option
Step 5: Note Your Case Number
Once submitted, you will receive an email confirming that your ticket has been received. Make note of your case number for future reference.
Verification
To confirm your submission was successful:
-
Check your email for a confirmation message from Sectigo Support.
-
Follow any instructions in the email to connect with a Sectigo representative.
-
Provide your case number when contacting Sectigo for updates.
Figure 4: Sample confirmation email with Case Number
Related Articles:
How to request a refund, return, or exchange | Sectigo® Official
Need assistance?
Contact our team for help with your purchase or issuing your certificate.
Live chat
Click the button below or click "Chat with an Expert" to start chatting with us now!
