Knowledge Base

How do I change my email address?

Updated on September 4, 2026

Overview

By the end of this article you will have changed the email address on your CodeGuard account, so that backup notifications, ChangeAlert emails, and other account messages arrive at the address you want. The change is made in the Account area of your CodeGuard dashboard and takes effect as soon as you save it. The article covers where to find the setting, how to change it, and how to confirm the change was saved.

Before you begin

Access to your CodeGuard account.
Access to the new email address, so you can confirm messages are arriving there.

Change your email address

Sign in to your CodeGuard account.
Select the Account link in the upper right-hand corner of the screen.

Figure 1: CodeGuard dashboard with the Account link in the upper right corner.
In the Email field, replace the current address with the address you want to use.

Figure 2: Account settings page with the Email field ready for editing.
Select Update Information to save the change.

Confirm the change

The change was saved when both of the following are true:

The Email field on the Account page shows your new address when you reload the page.
The next backup notification or ChangeAlert email for your websites arrives at the new address.

If you want to confirm without waiting for a scheduled notification, run a backup manually from the Files page for one of your websites and check that the completion email arrives at the new address.

Note for the author: state here whether this address is also the CodeGuard sign-in address, and whether a confirmation message is sent to the old or new address when it changes. Neither point is covered in the existing article, and readers changing an account email need to know whether their login changes with it.

Troubleshooting

Notifications are still going to the old address

Reload the Account page and confirm the new address is shown. If the field reverted, the change did not save. Repeat the steps and select Update Information before leaving the page.

The address will not save

The address may already be in use on another CodeGuard account, or may contain a typing error. Check the address carefully and try again.

No notifications are arriving at the new address

Check the spam or junk folder at the new address, and confirm your mail provider is not blocking messages from CodeGuard. If the problem persists, contact Sectigo support.