Knowledge Base

Troubleshooting "State or Province value is invalid for the Country" Error in SCM 

Overview: 

This guide explains how to diagnose and resolve the error “StateOrProvinceName is invalid” (or “State name is invalid”) that appears when adding an organization in SCM. The issue typically occurs when entering the State/Province field using a name that does not match the required ISO 3166‑2 subdivision format. 

Cause 

This error is typically caused by entering a non‑standard or non‑ISO 3166‑2 compliant state or province name. SCM validates state/province values against the ISO 3166‑2 official subdivision names, which may differ from common English spellings. 

Solution 

Follow these steps to resolve the issue: 

Step 1: Open the ISO 3166‑2 Lookup Tool 

Access the official ISO subdivision list here: 
https://www.iso.org/obp/ui#home 

Step 2: Search for the Country 

Enter the country name into the search bar (e.g., Greece). 
Select the first result that appears. 

Step 3: Locate the Official Subdivision Name 

Scroll down to the table listing the ISO 3166‑2 subdivisions. 
Search for the required State/Province entry. 

Example:  

Common entry: Attica 

ISO‑compliant entry: Attikí 

Step 4: Copy the ISO Subdivision Name Exactly 

Copy and paste the official subdivision name directly from the ISO website to avoid character or diacritic issues. 

Step 5: Re-enter the Organization Information 

Replace the State/Province value in SCM with the ISO 3166‑2 subdivision name (e.g., Attikí). 

Step 6: Validate the Organization 

Submit the form again. 
The organization should now pass validation without errors. 

Additional Notes: 

Always use ISO 3166‑2 subdivision names for State/Province fields when encountering validation issues. 

If similar errors occur for other countries, check out their specific ISO 3166‑2 subdivision lists. 

Standardizing ISO values ensure consistency and prevent repeated validation failures. 

Related Articles: SSL Certificate Country Codes | Sectigo® Official