FAQs

Why Did I Not Receive a Call Back? 

Phone numbers must be verified through a third party database or through an online source that receives information directly from a telecommunications provider. The callback verification is completed by calling the customer back on the verified phone number. **Sectigo MUST requester through the VERIFIED phone number. We cannot call direct desk lines or mobile phone numbers unless they are listed publicly.** 

Please do not change the telephone number in the callback email.

If we have located an incorrect telephone number, please submit a ticket here: https://sectigo.com/support-ticket
Choose Validation from the drop down menu. 

Let us know the correct publicly listed telephone number and we will update our records and send a new email.