Entrust Migration - Partner FAQs

The acquisition includes all public-facing certificates, such as SSL/TLS, S/MIME, Code Signing, Document Signing, eIDAS, and Verified Mark certificates. Private CA offerings are not included.

Yes, your customers’ existing SSL.com certificates will remain valid for their entire lifetime. Certificate renwals will be done through the Sectigo CA.

Your customers do not need to revalidate their domain(s) for currently active certificates validated by Entrust. When you transition over to the Sectigo CA, you will need to revalidate your domains.

Yes, you are able to acquire additional eIDAS certificates using this link: https://www.sectigo.com/eidas-products#signing-certs. If you have existing certificate inventory purchase through Entrust, your Entrust rep can provide you with coupon codes you can use to purchase new certificates at no cost on the Sectigo website.

Yes, you are able to acquire additional Document Signing certificates using this link: https://www.sectigo.com/ssl-certificates-tls/document-signing-certificates. If you have existing certificate inventory purchase through Entrust, your Entrust rep can provide you with coupon codes you can use to purchase new certificates at no cost on the Sectigo website.

Entrust will continue to provide support for ECS. If there is an issue in the Sectigo Platform/SCM, we recommend getting in contact with Sectigo's support team. You can submit a ticket request with Sectigo support here: https://www.sectigo.com/support-ticket

What's changed for the better: You now have access to specialized support teams with experts dedicated to your customer type, faster response times through streamlined workflows, an expanded knowledge base with comprehensive guides, and proactive updates on services and best practices.

Yes, your customers can renew their expiring certificates or buy new Sectigo certificates directly from ECS. You can find more information on how to do this here: https://files.entrust.com/presentations/ecs-14-1-1-customer/index.html#/

No, there will be no difference between a certificate issued from Sectigo vs Entrust.

The SSL/TLS certificate issued from SSL.com will reamin active for the lifetime of the certificate. Renewing the certificate will be issued from a Sectigo CA.

Yes, you are able to acquire additional VMC certificates using this link: https://www.sectigo.com/ssl-certificates-tls/verified-mark-certificates. If you have existing certificate inventory purchase through Entrust, your Entrust rep can provide you with coupon codes you can use to purchase new certificates at no cost on the Sectigo website.

If Sectigo and/or Entrust has not reached out to you for a discussion, we encourage customers and partners to reach out to Sectigo to schedule a call.

For customers, it is: [email protected]

For partners, it is: [email protected]

Sectigo will send out additional information prior to the migration date.

If you use the Entrust Partner Portal, you will start migrating your customers SCM accounts on July 15, 2025. Your customer and inventory data will be automatically migrated to the Sectigo Partner Platform on July 15, 2025 and you will have the ability to manage and migrate customer ECS accounts at that time.

Any customers who are managed by the partner today will be imported as managed customers. Customers who have their own ECS accounts will be imported as unmanaged.

Sectigo Partner Platform will designate managed and unmanaged customers. Partners will be able to directly log into any SCM acocunt that is designated as managed. Unmanaged accounts will require the customer to log in to administrate.

Yes, the Automated Migration tool will be available to customers sold through the Partner Portal in July. Customers sold outside of the partner portal will have access to the tool in June.

Yes once you migrate, your SSL.com and Entrust certificates will be visible in Sectigo's platform (SCM).

Access to the ECS will remain available until September 17, 2025. However, after the migration date, ECS will be in read-only mode for all customers

Sectigo wants to provide assistance on this matter, and we recommend moving to the Sectigo platform sooner rather than late to mitigate and future issues. Please reach out to a Sectigo sales representatives to start this process.

Yes, We would recommend to get in contact with your Sectigo sales representatives to learn more on the automation capabilties the Sectigo Platform/SCM can offer. SCM offers robust automation options, including ACME, EST, SCEP, and REST API, that streamline certificate management across diverse environments.