Entrust Migration - Partner FAQs
General
All Entrust customers and partners will be migrated to Sectigo. Sectigo and Entrust are working together to provide tools and information to help you during the migration process. Entrust's ECS Public Trust capabilities and the ECS Partner Portal will be end-of-lifed on September 8, 2025.
The acquisition includes all public-facing certificates, such as SSL/TLS, S/MIME, Code Signing, Document Signing, eIDAS, and Verified Mark certificates. Private CA offerings are not included.
Yes, your customers’ existing SSL.com certificates will remain valid for their entire lifetime. Certificate renwals will be done through the Sectigo CA.
Your customers do not need to revalidate their domain(s) for currently active certificates validated by Entrust. When you transition over to the Sectigo CA, you will need to revalidate your domains.
Yes, you are able to acquire additional eIDAS certificates using this link: https://www.sectigo.com/eidas-products#signing-certs. If you have existing certificate inventory purchase through Entrust, your Entrust rep can provide you with coupon codes you can use to purchase new certificates at no cost on the Sectigo website.
Yes, you are able to acquire additional Document Signing certificates using this link: https://www.sectigo.com/ssl-certificates-tls/document-signing-certificates. If you have existing certificate inventory purchase through Entrust, your Entrust rep can provide you with coupon codes you can use to purchase new certificates at no cost on the Sectigo website.
Entrust will continue to provide support for ECS. If there is an issue in the Sectigo Platform/SCM, we recommend getting in contact with Sectigo's support team. You can submit a ticket request with Sectigo support here: https://www.sectigo.com/support-ticket
ECS for public trust certificate issuance and management is scheduled for end-of-life on September 8, 2025. Customer ECS accounts will need to be migrated to Sectigo prior to September 8, 2025.
Yes, your customers can renew their expiring certificates or buy new Sectigo certificates directly from ECS. You can find more information on how to do this here: https://files.entrust.com/presentations/ecs-14-1-1-customer/index.html#/
No, there will be no difference between a certificate issued from Sectigo vs Entrust.
The SSL/TLS certificate issued from SSL.com will reamin active for the lifetime of the certificate. Renewing the certificate will be issued from a Sectigo CA.
Yes, you are able to acquire additional VMC certificates using this link: https://www.sectigo.com/ssl-certificates-tls/verified-mark-certificates. If you have existing certificate inventory purchase through Entrust, your Entrust rep can provide you with coupon codes you can use to purchase new certificates at no cost on the Sectigo website.
If Sectigo and/or Entrust has not reached out to you for a discussion, we encourage customers and partners to reach out to Sectigo to schedule a call.
For customers, it is: [email protected]
For partners, it is: [email protected]
Sectigo will send out additional information prior to the migration date.
Migration - ECS Partner Portal
Access to the ECS Partner Portal will remain available until mid September 2025. However, after the migration date, the ECS Partner Portal will be in read-only mode for all customers
If you use the Entrust Partner Portal, you will start migrating your customers SCM accounts on July 15, 2025. Your customer and inventory data will be automatically migrated to the Sectigo Partner Platform on July 15, 2025 and you will have the ability to manage and migrate customer ECS accounts at that time.
Any customers who are managed by the partner today will be imported as managed customers. Customers who have their own ECS accounts will be imported as unmanaged.
All partners currently using the ECS Partner Portal will be migrated to the Sectigo Partner Platform in July 2025.
Sectigo Partner Platform will designate managed and unmanaged customers. Partners will be able to directly log into any SCM acocunt that is designated as managed. Unmanaged accounts will require the customer to log in to administrate.
Migration - ECS to SCM
- June 9, 2025: Sectigo's Automate Migration Tool becomes available in ECS
- September 8, 2025: ECS Public Trust End-of-Life.
Customers not migrated by EOL will be automatically moved to SCM.
Read-only access will remain for ECS accounts that complete migration until September 17, 2025.
Yes, the Automated Migration tool will be available to customers sold through the Partner Portal in July. Customers sold outside of the partner portal will have access to the tool in June.
Yes once you migrate, your SSL.com and Entrust certificates will be visible in Sectigo's platform (SCM).
The tool is enabled per ECS account. The party responsible for managing the certificates and operations in ECS must initiate the migration.
Access to the ECS will remain available until September 17, 2025. However, after the migration date, ECS will be in read-only mode for all customers
Sectigo wants to provide assistance on this matter, and we recommend moving to the Sectigo platform sooner rather than late to mitigate and future issues. Please reach out to a Sectigo sales representatives to start this process.
Product
Yes, Sectigo supports the ability to issue certificates using the ACME Protocol.
Yes, We would recommend to get in contact with your Sectigo sales representatives to learn more on the automation capabilties the Sectigo Platform/SCM can offer. SCM offers robust automation options, including ACME, EST, SCEP, and REST API, that streamline certificate management across diverse environments.
Validating a domain should be within seconds or minutes. However, if a domain control validation is iniitated and not used for a few days, then the domain control validation needs to be re-initiated.